We Trust You

http://www.nytimes.com/video/business/100000004810041/we-trust-you.html?partner=rss&emc=rss

In the early 1980s, Toyota transformed one of the world’s worst auto plants into one of the best, using the exact same workers. In the second installment of The Art of Better series, Charles Duhigg sheds light on the importance of entrusting workers with responsibility and authority.

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